Delete your account

In the mobile app, open Settings and choose Delete account. Follow the identity confirmation and deletion instructions shown for your app version. We must confirm your identity before we remove the account.

Service update — September 12, 2026: The new secure deletion request service is not yet available. If the app cannot complete your request, use the email route below. An error does not confirm whether a request was received. Contact us if its status is unclear.

If the app is unavailable or the request fails

Email [email protected] with the subject Boober account deletion request. Use the email linked to your account when possible. Tell us that you want to delete your Boober account. Do not send a password, sign-in code, card number, or bank details. We will confirm the steps needed to verify your identity and process the request.

Request and completion

A received request is not completed deletion. An active ride, unsettled payment, or specific required hold can delay final cleanup. Deletion does not forfeit driver earnings or automatically request a payout. We do not state a completion time while the new service is unavailable.

If you have a private status receipt, keep it secure and use its saved status screen. The receipt is valid for 30 days from issuance. After expiry, a pending request needs a new receipt. Contact us if you cannot renew it. Expiry does not complete or cancel the request.

What can remain

Required ride, payment, security, support, and audit records can remain with restricted access. Some required records can contain personal data. They support refunds, accounting, safety, and required cases. See our privacy notice for the data categories and controls.

What deletion does

After completed cleanup, we remove unnecessary profile data and the payment-provider customer and saved card methods when that step applies. Old account access is denied. A new account does not restore the deleted profile.